Linda Kreamier, Director of Client Satisfaction is a veteran workers’ compensation professional with a myriad of experience within the industry from claims to marketing and sales. After graduating from San Jose State with a bachelor’s degree in marketing, she began her career in 1984 with Fairmont Insurance Company as a workers’ compensation medical adjuster. She then moved to LJR Adjustco (AIMS) as a claims examiner. Over the following years, Linda grew within the company receiving promotions ultimately to unit manager over Viking Freight.
Throughout her successful career in the workers’ compensation industry, Linda has worked for industry leaders and been fortunate to learn almost every aspect of the business. While in her most recent position with Resolution Partners, a records retrieval company, she increased the company’s book of business by 96%, and was pivotal to the company’s growth during her tenure from 2 employees to 25.
Nicolette Swift has over 15 years of industry experience in workers’ compensation and is certified in Medicare set asides from the University of Florida. She spent 7 years working as a claims assistant and medical only adjuster for several companies in Workers’ Compensation. Most recently Nicolette has spent the last 8 in workers’ compensation marketing and client care, developing an intimate knowledge of claims handling, Medicare set asides, and pharmacy benefit management.
Nicolette enjoys helping people and making new friends. Her passions include, music, food and spending time outdoors with her family. She enjoys going on adventures around the Bay Area and discovering great local restaurants and fun activities. She’s a Bay Area native and supports small business and her local community.
Jessica Guerrero, Associate Director of Client Satisfaction has over ten years of experience in Workers Compensation. Jessica entered the Workers Compensation industry in a position working for a medical billing company where she worked directly with doctors and medical providers. Jessica was quickly drawn to the legal side of the industry, and subsequently joined RPM where she learned about the the intricacies of working with the boards and the lien settlement process. Jessica was next recruited into the marketing department with RPM. There, Jessica learned how to develop relationships of trust with clients and to ensure that services were being delivered exactly as promised and expected. Approaching her seventh year in the industry, Jessica and Linda Kreamier together joined the Law Firm of Friedman & Bartoumian to launch the firm’s Client Success Team, ensuring that every F&B client experiences successful results from their work with the firm. Jessica’s passions include reading, hiking, and spending quality time with her son. She is a Southern California native and enjoys exploring vastness of Los Angeles.