Linda Kreamier, Director of Client Satisfaction is a veteran workers’ compensation professional with a myriad of experience within the industry from claims to marketing and sales. After graduating from San Jose State with a bachelor’s degree in marketing, she began her career in 1984 with Fairmont Insurance Company as a workers’ compensation medical adjuster. She then moved to LJR Adjustco (AIMS) as a claims examiner. Over the following years, Linda grew within the company receiving promotions ultimately to unit manager over Viking Freight.
Throughout her successful career in the workers’ compensation industry, Linda has worked for industry leaders and been fortunate to learn almost every aspect of the business. While in her most recent position with Resolution Partners, a records retrieval company, she increased the company’s book of business by 96%, and was pivotal to the company’s growth during her tenure from 2 employees to 25.
Nicolette Swift has over 15 years of industry experience in workers’ compensation and is certified in Medicare set asides from the University of Florida. She spent 7 years working as a claims assistant and medical only adjuster for several companies in Workers’ Compensation. Most recently Nicolette has spent the last 8 in workers’ compensation marketing and client care, developing an intimate knowledge of claims handling, Medicare set asides, and pharmacy benefit management.
Nicolette enjoys helping people and making new friends. Her passions include, music, food and spending time outdoors with her family. She enjoys going on adventures around the Bay Area and discovering great local restaurants and fun activities. She’s a Bay Area native and supports small business and her local community.
Jessica Guerrero, Associate Director of Client Satisfaction has over ten years of experience in Workers Compensation. She began her career working on the applicant side and quickly made the jump to defense! Jessica has spent the last 5 years in client services and marketing. She enjoys meeting new people and getting to know her clients expectations and needs. Jessica’s passions include reading, hiking, and spending quality time with her son. She is a Southern California native and enjoys exploring Los Angeles. Jessica has been with Friedman and Bartoumian for years and loves being a part of the F&B family.